IT Engineer

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The IT Supporter is responsible for diagnosing and resolving technical issues, providing timely and effective support to end-users, and ensuring the smooth operation of IT systems. This role involves troubleshooting hardware and software problems, setting up and configuring computer systems, and providing guidance to users on IT-related matters in the APAC region.

Responsibilities

Key Responsibilities:
• Respond to user inquiries and provide technical assistance via phone, email, or in-person.
• Diagnose and resolve hardware, software, and network issues.
• Assist with the installation, configuration, and maintenance of computer systems and peripherals.
• Identify and troubleshoot technical problems, escalating complex issues to higher-level support or specialized teams as necessary.
• Document and track issues, resolutions, and follow-up actions in a ticketing system.
• Provide technical support and assistance to users, resolving hardware, software, and network issues.
• Create and maintain user accounts, permissions, and access rights.
• Provide guidance and training to users on software applications, hardware usage, and IT best practices.
• Create and update user manuals, FAQs, and other support documentation.
• Perform routine maintenance and updates on computer systems and software.
• Maintain accurate documentation of system configurations, procedures, and network diagrams.
• Monitor system performance and ensure security measures are in place.
• Install, update, and manage software applications and licenses.
• Ensure software compliance and compatibility with organizational standards.
• Work closely with LAS IT team members to resolve complex issues and implement new technologies.
• Participate in IT projects and initiatives as required.
• Maintain an inventory of hardware and software assets.
• Assist in the procurement and deployment of new equipment and software.

Requirements

Preferred Skills:
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
• Experience with Microsoft software – Windows 10/11, Office and Teams.
• Experience with remote support tools and ticketing systems.
• Experience with cloud services and platforms (e.g., AWS, Azure).
• Knowledge of ITIL practices and principles.
Job Highlights:
• Global Danish Culture / MNC Company.
• Working Weekdays (Monday- Friday) 08.00-17.00.
• Provident fund provided (PVF) & Bonus provided.
• Minimum 5-7 years’ experience working with an overseas company.
• Have skill in MS Office, words, excel, power point and other basic software.
• Well communication across functional department and can-do attitude.
• Fast learning, proactive, and Team working, Polite, Friendly, well structured, and Solution-oriented.
• Service mindset and coordinate well with cross functional team.