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Manager - Account Management

LF Logistics (Thailand) Limited (A Maersk Company)
LF Logistics (Thailand) Limited (A Maersk Company) (Bang Phli)
Samut Prakan, Thailand 🇹🇭
LF Logistics (Thailand) Limited (A Maersk Company)
LF Logistics is part of A.P. Moller – Maersk, an integrated container logistics company working to connect and simplify its customers’ supply chains. As the logistics partner of choice for major local and multinational companies, LF Logistics offers a suite of integrated logistics and supply chain management services in the Fast Moving Consumer Goods, Food & Beverage, Footwear & Apparel and Retail sectors. Through its comprehensive distribution network in Asia, LF Logistics collaborates closely with over 400 brand owners and retailers to provide tailor-made warehousing and transport management solutions. Through its global freight forwarding presence, LF Logistics connects origins and destinations with flexibility, timeliness and responsiveness. Today, with the increasing importance of e-commerce and cross border trades, LF Logistics provides a total omnichannel-fulfilment solution and operates major regional hubs and consolidation centres to optimise inventory flow and ensure quick response.

About this position

The Manager - Account Management is responsible for maintaining customer relationships, managing operations and projects, overseeing performance, and handling exceptions to ensure customer satisfaction and business growth.

Responsibilities

• Keep and maintain good relationship with customer key contact staff for logistics service and customer service, especially senior staff above manager level;
• Visit customer key contact persons from time to time, in addition to regular review meetings;
• Make good use of Relationship Marketing, instead of Product Marketing, to know and learn customer company well, so as to improve mutual partnership;
• Manage exceptions promptly and reasonably, to keep customers confidence and trust in our service and operation.
• Externally, communicate with customers to know better about their business needs and expectations; Internally, discuss and cooperate with operation teams, so as to keep the target performance and upgrade service level; Advanced discussion with operation teams before confirmation with customers is necessary to evaluate the service operability and practicality, generate the KPI and quotation plans;
• Organize internal team for newly come-in projects and make project strategy planning
• Lead project implementation and supervise each stage performance
• Analyze business and timely communicate internally and externally to investigate the existing problems and propose solutions to realize win-win goals
• Financial performance: Business development and expansion; dig out potential business opportunities and make feasibility analysis; negotiate with customer on contract clauses; provide RFQ and enlarge profit room and check monthly billing;
• Operational performance: Provide monthly KPI to customer; discuss with operation team if performance declines or fails to reach target KPI; make solution analysis and supervise implementation; provide new project process and status report to customers.
• Comfort customer promptly and properly when exceptions happen;
• Make exception management and solution plans with operation teams immediately;
• Follow up with customer frequently to show our great attention on any exception and our wills to minimize the loss or damage;
• Investigate exceptions and generate investigation reports to customers to state the whole situation and propose improvement measures

Requirements

• Bachelor's degree or higher / International Shipping / Logistics Management; Supply Chain Management / Solutions
• Have experience in level Manager of Warehouse & Transport operations, Customer Service, Revenue management least 5 years
• Various seminars and conferences attended in relation to Supply Chain is an advantage
• Excellent commercial (business) and financial understanding
• Good command of English
• Good presentation and communication skill

Benefits

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Huneety A.I Salary Estimate
50,000 - 85,000 THB per month