Customer Service Manager (Customs Clearance)

LESCHACO (Chon Buri)

Chonburi

Chonburi, Thailand

Leschaco (Thailand) Ltd. is a Global Freight Forwarding Company with a worldwide network, offering complete logistic solutions including trucking (general cargo and heavy lifts) air and sea freight, customs clearance (including consultancy services) and warehousing, for import and export shipments. Our company thrives on the commitment of every single employee. Relations with our staff are characterized by mutual recognition and respect. Highly committed and motivated employees who are well qualified for their work are the prerequisite for our customer-oriented business in a dynamic international environment. This is a key part of our corporate culture and a basic requirement for our sustained economic success – worldwide. We are pleased to announce that Leschaco Thailand has been certified as Top Employers in 2023. The recognition ouf our people practices is a sign of our commitment to building a great place to work.

About this position

The Customer Service Manager will oversee the Customs Clearance operation department, ensuring effective communication and problem-solving between various departments to enhance customer satisfaction.

Responsibilities

• To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
• To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
• Prepare Corrective & Preventive Action & Non – conformance Service
• To monitor KPI and assure that committed KPI’s are met to customer satisfaction
• To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
• To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
• Any special assignment by superior

Requirements

• Bachelor’s degree or Higher in related fields
• Over 5 years working experience in the same field (Logistics, International Freight Forwarder)
• Good experience in Sea freight & Customs Import / Export Clearance process
• Skilled in using tools for root cause analysis, problem-solving and improvement solution.
• Good Command of English (written and spoken)
• Computer skills with Microsoft Office (ฺPivot Table, Vlookup etc.)
• Must have a car and a driver's license.