Key-Account-Manager:in
About this position
The Key Account Manager is responsible for developing and implementing account plans for key accounts, ensuring good contractual performance, and driving business growth through various strategies.
Responsibilities
• Develop and implement account plans for key accounts
• Develop the budget of the key accounts at regional and/or country level maintaining a healthy pipeline
• Ensure good contractual performance of key accounts
• Identify growth opportunities, ensure alignment of key accounts with global/regional strategy
• Be the commercial liaison with the customer and its primary contact
• Gather customer and market information to define customer strategies
• Work on regional client initiatives and the implementation of the regional / global account plan
• Collect relevant information about sourcing events (RFQ/RFP)
• Prepare and/or update SOP's & SLA's, with operations, products and sales support roles
• Drive business growth through upselling and cross-selling
• Negotiate contracts and pricing agreements
• Provides service requirements based on direct customer feedback to assist in vendor qualification and selection
• Provides commercial feedback for pricing / rate negotiation with vendors
• Any special assignment by superior
Requirements
• Bachelor’s degree or Higher in related fields
• 5 years working experience in the same field
• Good experience in Sea freight & Customs Import / Export Clearance process
• Excellent knowledge in Customer Service and highly service minded mentality
• Excellent command of English spoken and written
• Able to analyze data, statistics and translate results into better solutions
• Computer skills with Microsoft Office
• Able to multitask, prioritize, and manage time efficiently