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Customer Service Manager (Contract Logistics)

LESCHACO - Lexzau Scharbau GmbH & Co. KG (Chachoengsao, Thailand)
Chachoengsao, Thailand 🇹🇭
The Leschaco Group is a global logistics service provider that combines Hanseatic tradition with cosmopolitanism and a spirit of innovation. “Experienced. Dedicated. Customized.” This is a fitting summary of the company’s philosophy: Based on decade-long experience teams of specialists set up customized solutions. The company was founded under the name of Lexzau, Scharbau in Hamburg in 1879 by Wilhelm Lexzau and Julius Scharbau. Since 2021, Constantin Conrad and Charlotte Palermo have been part-owners of the Leschaco Group. Following the death of Jörg Conrad in October 2022, Constantin Conrad took over the role as CEO. Today the owner-managed medium-sized family business with 92 own offices in more than 24 countries is there for its customers worldwide. The own network is further strengthened by selected agents all over the world. We are where the industry and the trade need us. From the Bremen headquarters our employees spread the company’s values: a sustainable orientation towards the needs of the customers, an international presence, a strong quality awareness, and high demands on the own work and on the work of the carefully selected service providers. In our comprehensive logistics solutions from one source this is demonstrated, among other things, by the high process transparency, made possible by uniform IT frameworks worldwide. Leschaco is active in the fields of sea- and air freight, tank containers as well as contract logistics. With our worldwide logistics solutions, we are a reliable partner of leading companies in the machinery and plant engineering industry, automotive industry, chemical industry and associated sectors, consumer goods, and pharmaceuticals.

About this position

Seeking a Customer Service Manager for Contract Logistics with experience in leadership and operations to oversee the Customer Service Team and ensure client satisfaction.

Responsibilities

• Manage Customer Service Operation Team and all Contract Logistic (CL) clients under operational side i.e. operations report, KPIs, operation requirements before passing through Key Account Management Team, CL’s quotations, billing verification, single point of contract between clients and others internal section i.e. Operation, Safety, Claim, Billing, etc.
• Handle client’s and internal teams
• KPIs set up for both external and internal
• Work closely with Business Development Team and Key Account Management Team on the clients’ requirement
• Any assignment from superior

Requirements

• Bachelor’s degree in any field
• Minimum 10 years for direct experience in Contract Logistics Customer Service and 5 years in supervisory level
• Proficient in written and spoken English
• Able to work in Bangna KM.39, travelling is required
• Possess skills of leadership, communication, presentation and service-oriented mindset
• Proficient in MS Office

Benefits

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Huneety A.I Salary Estimate
52,000 - 86,000 THB per month