Senior Customer Experience Executive ( Leo Self Storage at Chinatown & Rama3 )

LEO Global Logistic (Bangkok)

Bangkok, Thailand

LEO Global Logistics Public Company Limited. was established in 1991 as the holding company of the group companies and one of Thailand's leading total logistics services providers and the Leo group's flagship company. LEO Global Logistics provides a full range of worldwide logistics services, including Air/Sea Freight Forwarding. Project Cargo Handling and Customs Formalities Service. LEO Global Logistics is a certified internationally acclaimed ISO 9001 : 2015 company, enabling a guarantee to all customers, the fine strange of high quality international transport/logistics services in both local and global marketplaces.

About this position

The Senior Customer Experience Executive at Leo Self Storage is responsible for interacting with customers, processing inquiries, and maintaining records to enhance customer service efficiency.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services through social media channels.
• Keep records & follow up of customer interactions and transactions.
• Data collection and record details of inquiries, comments and complaints, customer data.
• Updating database and monthly report.
• Provide feedback on the efficiency of the customer service process.
• Perform other related/additional assignments when needed.
• Self-motivate and pro-active to reach team monthly target & goal.
• Maintains a neat, clean, safe and secure facility including daily lock checks as well as visual inspection daily.

Requirements

• 3 Years Experience in customer service or marketing is a plus.
• Able to work independently at fast working pace.
• Good command in English and computer skill.