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Senior Customer Experience Researcher

LEARN Corporation
LEARN Corporation (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
LEARN Corporation
LEARN Corporation Public Company Limited is the first organization of learning innovation by applying technology for people of all ages, started the business in 2005 with tutoring schools and has been furthering the businesses to support various types of learning. Currently, Learn Corporation has 9 business units with more than 1000 employees throughout the country, and keeps striving to improve the businesses steadily along with today’s fast-paced world. Devotes much attention to developing all-round skills, improves work performances with technology, environment and facilities, includes with the flexibility encouraging to adapt rapidly to the situations and the modern world.

About this position

The Senior Customer Experience Researcher is responsible for deriving meaningful insights from customer data, planning and conducting customer journey experiences, and collaborating with teams to enhance customer satisfaction.

Responsibilities

• Can collate data from multiple sources to derive meaningful insights for customers
• Able to plan, conduct, and synthesize customer journey experience
• Strong understanding of various research methodologies (qualitative and quantitative)
• Manages inputs from various sources (i.e., customer interview (can interview for finding insight, especially pain points from customers), survey, etc.) and then synthesizes data
• Can derive meaningful insights and implications based on data and share with relevant departments through a report and research repository
• Can plan, manage, and run an end-to-end research process
• Actively collaborates as part of the agile team to ensure designs are feasible and implemented accurately.
• Have understanding of customer experience metrics and how to track and report on the success of various improvements.
• Identifying customer needs and taking proactive steps to maintain positive experience
• Self-motivated with the abilities to effectively multi-task and work collaboratively in a fast-paced, team environment
• Strong presentation, communication, leadership, and negotiation skills

Requirements

• Bachelor Degree in any related fields
• 2 years working experience in customer experience management, customer journey, marketing research, or analyst
• Product and Marketing Knowledge, Analytic Skill, Project Management Skill, Detail Oriented, able to multi-task
• Good communication skills, both verbal and written
• Proactive and Positive Thinking