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IT Helpdesk Support

LEARN Corporation
LEARN Corporation (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
LEARN Corporation
LEARN Corporation Public Company Limited is the first organization of learning innovation by applying technology for people of all ages, started the business in 2005 with tutoring schools and has been furthering the businesses to support various types of learning. Currently, Learn Corporation has 9 business units with more than 1000 employees throughout the country, and keeps striving to improve the businesses steadily along with today’s fast-paced world. Devotes much attention to developing all-round skills, improves work performances with technology, environment and facilities, includes with the flexibility encouraging to adapt rapidly to the situations and the modern world.

About this position

The IT Helpdesk Support position involves providing assistance to end users and managing IT service requests, ensuring effective communication and problem resolution.

Responsibilities

• Receive all calls and emails on incidents, problems and IT service requests from end users and relevant departments.
• To provide initial support and start investigations of any problems from the customer side.
• Logging and Tracking the details of incidents as cases.
• Identify the types, categories, severity and urgency of the case.
• Control and follow up incident, problem and IT service request cases in order to comply with Service Level Agreement.
• Maintain and update Customer Services on Jira System.
• Prepare daily, weekly and monthly activity reports and other information as needed by the Manager.
• Administrate software licenses register.
• Set up, install and configure appropriate software and functions according to specifications.
• Other tasks as assigned.

Requirements

• Bachelor’s degree in Information Technology, Business Computer or related field.
• 0 - 3 years of experience in IT Call Center and IT Helpdesk Support, or related fields.
• Good in Microsoft Office applications, including Word, Excel, and other related software.
• Good interpersonal skills with the ability to communicate effectively with employees at all levels.
• Enthusiastic about learning and eager to contribute.
• Positive attitude and open-mindedness.