Strategic Account Manager (Mandarin Speaking)

Lazada Group (Indonesia) (Cimanggis, West Java, Indonesia)

West Java, Indonesia

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

The Strategic Account Manager will serve as a key strategic leader managing large or strategic client accounts within the logistics industry. You will take full ownership of client relationship management, strategic account planning, performance monitoring, and internal collaboration. A key aspect of this role is the ability to create and draft solutions during cross-functional collaboration to ensure alignment with client requirements. Mandarin (Chinese) is mandatory, as you will be working closely with Chinese-speaking clients and stakeholders.

Responsibilities

• Act as the primary point of contact for large or strategic clients.
• Build, maintain, and strengthen long-term client relationships, aligning their goals with our services.
• Actively listen to clients' needs, offering tailored solutions to address their logistics challenges.
• Develop customized strategies for each key client to drive growth, improve retention, and resolve logistics challenges.
• Collaborate with clients to forecast their business needs and align these with the company’s service offerings.
• Coordinate closely with internal departments (product, operations, finance, and strategy) to ensure that client requirements are met.
• Create and draft tailored logistics solutions that integrate various departments and services to meet client needs.
• Act as the liaison between clients and internal teams, ensuring seamless service delivery and clear communication.
• Track and analyze key performance metrics (KPIs, SLAs) related to service delivery, and propose actionable improvements.
• Conduct regular business reviews with clients to ensure satisfaction and address potential issues proactively.

Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (Master’s degree preferred).
• Mandarin (Chinese) is mandatory.
• At least 3+ years of experience in Key Account Management, Client Relationship Management, or similar roles, preferably in logistics or a related industry.
• Demonstrated experience in managing large, complex client accounts, driving revenue growth, and solving operational challenges.
• Experience working with cross-functional teams in a high-paced environment.
• Proven leadership experience, including the ability to develop and mentor high-performing teams.
• Strong financial acumen, with experience in contract negotiation and profitability management.