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About this position

The Senior Manager, Business Solutions, will serve as a key strategic leader managing large or strategic client accounts within the logistics industry. You will take full ownership of client relationship management, strategic account planning, performance monitoring, and internal collaboration. A key aspect of this role is the ability to create and draft solutions during cross-functional collaboration to ensure alignment with client requirements. Fluency in Mandarin (Chinese) is mandatory, as you will be working closely with Chinese-speaking clients and stakeholders.

Responsibilities

• Act as the primary point of contact for large or strategic clients.
• Build, maintain, and strengthen long-term client relationships, aligning their goals with our services.
• Actively listen to clients' needs, offering tailored solutions to address their logistics challenges.
• Develop customized strategies for each key client to drive growth, improve retention, and resolve logistics challenges.
• Collaborate with clients to forecast their business needs and align these with the company’s service offerings.
• Coordinate closely with internal departments (product, operations, finance, and strategy) to ensure that client requirements are met.
• Create and draft tailored logistics solutions that integrate various departments and services to meet client needs.
• Act as the liaison between clients and internal teams, ensuring seamless service delivery and clear communication.
• Track and analyze key performance metrics (KPIs, SLAs) related to service delivery, and propose actionable improvements.
• Conduct regular business reviews with clients to ensure satisfaction and address potential issues proactively.
• Manage and resolve service-related issues, preventing escalations by taking a proactive approach to problem-solving.
• Work with relevant teams to ensure prompt service recovery and maintain high levels of client trust.
• Oversee contract renewals, pricing negotiations, and ensuring the financial health of client accounts.
• Ensure profitability by structuring well-negotiated service agreements aligned with the company’s goals.

Requirements

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field (Master’s degree preferred).
• Fluency in Mandarin (Chinese) is mandatory.
• At least 5+ years of experience in Key Account Management, Client Relationship Management, or similar roles, preferably in logistics or a related industry.
• Demonstrated experience in managing large, complex client accounts, driving revenue growth, and solving operational challenges.
• Experience working with cross-functional teams in a high-paced environment.
• Proven leadership experience, including the ability to develop and mentor high-performing teams.
• Strong financial acumen, with experience in contract negotiation and profitability management.
• Strategic Thinking & Problem Solving: Ability to develop long-term strategies and solve complex challenges with client-centric solutions.

Benefits