Senior Associate, Product Operations XSpace-Customer Care
About this position
Responsibilities
Key responsibilities include:
• Product management: Analyzing user feedback, identifying areas for improvement, and collaborating with Product Design team to enhance XSpace features.
• Operational excellence: Planning daily activities, providing support to in-house operations team and agents, and managing the product backlog.
• Campaign & launch support: Preparing for and executing major campaigns and promotions, and assisting with XSpace product launches.
• Strategic initiatives: Leading projects to improve customer care processes, analyzing data, and recommending solutions to address challenges.
Requirements
To Succeed, You Need:
• A strong understanding of CRM systems and technical skills to navigate the platform.
• Data analytics expertise, including SQL proficiency.
• Project management skills with a proven track record of leading initiatives and influencing stakeholders.
• A passion for problem-solving, a keen eye for detail, and a drive to deliver an exceptional customer experience.
• The ability to adapt to change and work independently under pressure.
• This is an opportunity to make a significant impact on Lazada's customer care strategy by leveraging technology and data to optimize operational efficiency and drive customer satisfaction.