Manager/ Senior Manager, Payments Operation Excellence

Lazada Group (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

We are a dynamic and fast-growing payment solutions for our e-commerce business in 6 South East Asian countries, committed to delivering seamless and innovative payment experiences. We are looking for a talented Payments Operation Manager to join our team and take ownership of growth strategies through data analysis, experimentation, and execution.

Responsibilities

• Growth Strategy Development: Design, implement, and optimize growth marketing strategies to drive user acquisition, retention, and engagement for our payment solutions.
• Data Analysis: Utilize advanced SQL queries to analyze complex datasets, identify growth opportunities, and generate actionable insights.
• Experimentation: Develop and execute A/B tests to evaluate campaign effectiveness, improve product features, increasing conversion rates and enhance the user experience.
• Performance Monitoring: Track and report on key metrics such as conversion rates, user retention, and revenue growth.
• Stakeholder Collaboration: Work closely with product, engineering, and design teams to ensure seamless implementation of growth initiatives.

Requirements

• Proficiency in Advanced SQL Querying for data analysis with strong analytical mindset with the ability to interpret complex data and translate insights into action.
• Experience in online retail / ecommerce, online digital payments business.
• Experience in A/B Testing and experimentation methodologies.
• Ability to problem solve and communicate effectively to stakeholders such as finance and product.
• Ability to communicate in English as this is a regional role.