Commercial Performance Management

Lazada Group (Indonesia) (Jakarta, Indonesia)

DKI Jakarta, Indonesia

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

The Commercial Performance Management position focuses on enhancing KAM productivity through data analysis, KPI evaluation, and operational efficiency improvements.

Responsibilities

• To identify opportunity to improve KAM Productivity through analyzing various Productivity metrics like ROI, Seller Coverage, Turn over and revenue per PIC through trend and benchmark across country x segment or BU
• To evaluate KPI metric performance and its effectiveness trough KPI analysis and recommend next steps.
• To build QTD performance report and analysis related to KAM KPIs to identify performance gap vs target and Best in class performance that drive timely action within quarter.
• To identify key reporting / monitoring needs across operation to monitor Performance or efficiency of Commercial team operation such as Campaign, MS, Assortment and Channel operation and capability using various business reporting tools like FBI, WS, MS Office etc.
• To drive QGR operational Discipline to deliver timely communication, KPI and Cohort set up, and target setting if needed and pay out.
• Maintain robust document/data repository of QGR SOP and Communication
• In collaboration with other SO team, Local SO and Commercial team identify opportunity to automate and productize and establish metric report and analysis to build more efficient operation
• Proactively working getting feedback and create Corrective and Preventive Action to improve QGR design, operation and some other Sales Ops work.

Requirements

• 2-3years of E-Commerce Market Place experience in commercial operation, seller operation, business analytics. Seller Facing role (KAM/BD) experience is a big plus
• Language : English : Business English proficiency is a must
• Specific Skills : Data analytics (Advanced MS Excel, SQL/Phyton programming)
• Proven experience in Data/insight work including visualization and group presentation.