Business Risk Manager (Customer Fraud Protection)

Lazada Group (Indonesia) (Jakarta Metropolitan Area)

DKI Jakarta, Indonesia

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

The Business Risk Manager (Customer Fraud Protection) is responsible for leading customer protection risk initiatives, conducting risk assessments, and collaborating with teams to implement effective risk management strategies.

Responsibilities

• Lead customer protection risk domain especially related to seller protection.
• Conduct risk assessments especially related to customer protection, identifying potential risks and opportunities for improvement.
• Collaborate with cross-functional teams to develop and implement risk management strategies, ensuring compliance with internal policies and external regulations.
• Monitor and report on key risk indicators, providing regular updates to management on the status of risk mitigation efforts.
• Participate in the design and enhancement of risk management frameworks, aligning them with the evolving business landscape and industry best practices.
• Support the investigation and resolution of risk incidents, working closely with stakeholders to prevent recurrence and promote a culture of risk awareness.

Requirements

• Minimum of 5 years of experience in business risk management and fraud management area.
• Strong understanding of fraud and risk management principles.
• Experience working in a fast-paced, dynamic organization, preferably within the technology or e-commerce sector.
• Excellent analytical skills, with the ability to interpret complex data and present findings to a non-technical audience.
• Effective communicator with the ability to build relationships and influence decision-making across different levels of the organization.
• Strong leadership and team management skills.
• Excellent problem solver and structured thinking.