Seller Onboarding Analyst-Thailand

Lazada (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

The Seller Onboarding Analyst-Thailand is responsible for enhancing the onboarding experience for sellers by analyzing user experience, improving agent productivity, and collaborating with cross-functional teams.

Responsibilities

• Analyze and enhance the UX/UI of onboarding channels to ensure they are user-friendly and aligned with best practices
• Identify opportunities to improve agent productivity through the implementation of tools and processes that support seller success
• Gather feedback from sellers and internal stakeholders to continuously improve the onboarding experience
• Work closely with cross-functional teams to implement system improvements and resolve challenges in the onboarding process
• Track key metrics related to onboarding success, agent performance, and user satisfaction
• Conduct in-depth analysis of the seller onboarding process and agent performance data to develop actionable insights and improvement plans
• Collaborate with teams to support and scale onboarding projects, driving initiatives from strategy to operational excellence.

Requirements

• Bachelor's degree in a relevant field such as Business Administration or Project Management
• 2-3 years of experience in agent management (experience in outbound call team management is a plus), business performance advisory, or an e-commerce background
• Highly motivated with a strong drive to go the extra mile and take ownership to deliver impact
• Excellent analytical skills (data-driven) and data visualization skills to identify operational inefficiencies and improve/simplify processes
• Strong problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced environment
• Good communication and interpersonal skills
• Ability to work collaboratively with internal stakeholders
• Advanced MS Excel skills are a plus
• Fluent in Thai, with strong written and spoken English skills.