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Operations-Product Operations-TPM

Lazada (Thailand)
Lazada (Thailand) (Chachoengsao, Chachoengsao, Thailand)
Chachoengsao, Thailand 🇹🇭
Lazada (Thailand)
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

The Operations-Product Operations-TPM role is responsible for proactively maintaining and improving Lazada Logistics and Warehousing System. The position involves collaborating with cross-functional teams, analyzing product performance data, developing operational processes, and monitoring industry trends.

Responsibilities

• Collaborate with cross-functional teams to define, prioritize, and execute product operations strategies that align with business objectives
• Analyze product performance data to identify areas of improvement, recommend changes, and implement solutions to optimize user experience.
• Develop and maintain operational processes to ensure efficient product launches, updates, and lifecycle management.
• Act as a liaison between customers, internal teams, and stakeholders to gather feedback, address concerns, and drive product enhancements.
• Monitor industry trends and competitive landscapes to inform product strategy and stay ahead of market demands.

Requirements

• Bachelor’s/College Degree or equivalent with an Information Technology / Engineering / Business Major
• Ability to effectively communicate both verbally and in email writing
• Ability to read, analyse, and interpret common instruction manuals and technical journals.
• Ability to write technical documents.
• Ability to process and analyse large amount of data and respond to common inquiries or complaints from users.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Proficient in MS Office Suite (Excel spreadsheets, pivot tables, charts, etc.)
• Willing to be assigned on shifting schedule (during events)
• Highly numerical, detail-oriented, methodical and self-motivated
• Working with tight datelines from ad-hoc requests
• Working extended hours during off days to fulfil requirements
• Ability to work under sustained pressure
• Work in a matrix organization between local venture and regional management
• Ability work independently and make the right judgement decision
• Effectively bilingual in both English and local language a must