Key Account Management-Logistics Commercial MCL

Lazada (Thailand) (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

You will be part of our Sales + Marketing team, adding your consultative selling expertise + skills to the delivery of business growth.

Responsibilities

Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts.
• To directly manage Key Account(s), in accordance with agreed targets, goals + company guidelines, eliciting customer needs + selling our key products + services.
• To negotiate rates with customers in alignment with the business units (BU), ensuring rate sheets are documented + maintained as needed by the BU’s.
• To ensure compliance with our sales management processes + systems, ensuring correct + timely updates in our customer relationship system (CRM).
• To monitor monthly performance against set targets ensuring that immediate actions address deviations.
• To ensure that account plan(s) are in place based on internal processes + templates which are signed off by the respective sales manager.
• To effectively hand over + transition new business into operations to ensure that customer requirements + company's commitments are met.
• To conduct regular + structured review sessions with assigned customers including; process for continuous improvement + innovation, review of customer strategy + priorities to deliver operational excellence.

Requirements

• Results oriented, strong follow up and negotiation skills.
• Dynamic personality who can react quickly to a changing environment with the ability to work under pressure.
• Strong interpersonal and communication skills, both written and verbal with demonstrated ability to influence others.
• Strong analytical skills backed by intermediate knowledge of Excel with ability to interpret data to understand root causes of performance and identify trends.
• Organized and structured, with ability to efficiently navigate and grasp cross functional topics (from operation to business development).
• Experienced in leading end-to-end operation processes, including inventory management, continuous improvement, in addition to forecast and planning.