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Drop-off Operation supervisor-Central_SSW

Lazada (Thailand)
Lazada (Thailand) (Samut Prakan, Samut Prakan, Thailand)
Samut Prakan, Thailand 🇹🇭
Lazada (Thailand)
Founded in 2012, Lazada Group is the leading eCommerce platform in Southeast Asia. We are accelerating progress in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam through commerce and technology. With the largest logistics and payments networks in the region, Lazada is a part of our consumers’ daily lives in the region and we aim to serve 300 million shoppers by 2030. Since 2016, Lazada is the Southeast Asia flagship platform of the Alibaba Group powered by its cutting-edge technology infrastructure.

About this position

The Drop-off Operation Supervisor is responsible for managing and optimizing daily operations at Drop-off sites, ensuring efficient logistics services and enhancing customer satisfaction through effective coordination and communication.

Responsibilities

• Manage and optimize daily operations at Drop-off sites to ensure efficient and smooth logistics services.
• Coordinate with First Mile, Last Mile and partners to address issues arising during goods pick-up and delivery, enhancing customer satisfaction.
• Monitor operational data, identify process bottlenecks, and propose improvement actions to continuously enhance operational efficiency.
• Maintain strong communication with partners to ensure a positive collaboration and jointly drive business growth.
• Develop and enforce operational standards and procedures, training team members to improve overall operational capability.

Requirements

• Bachelor's degree or above, preferably in Logistics Management or a related field.
• At least 2 years of experience in logistics operations or a related area, with a preference for experience in managing Drop-off sites.
• Strong organizational and problem-solving skills to navigate complex operational scenarios.
• Familiarity with logistics industry trends and a unique perspective on improving operational efficiency.
• Proven leadership abilities, skilled at motivating the team and driving them towards achieving objectives.