Head of Retail Lending Product, Retail banking
About this position
The Head of Retail Lending Product is responsible for overseeing the retail lending product's objectives, managing product development, and ensuring customer satisfaction.
Responsibilities
• Accomplish Retail Lending Product’s objectives by planning, supervising, controlling and supporting all activities under the unit
• Responsible for end-to-end retail lending product and process development for individual customers which includes initiation of products, feasibility study, seeking approval according to the procedures, managing and following up from the stage of development to project completion, following up on the product feedback after product launch and solving problems
• Manage P&L of responsible products
• Analyze market opportunities to add value to products and relevant process in order to ultimately enhance satisfaction of individual customers
• Work closely with related parties to achieve target market shares, revenue and profitability
• Plan and manage operating expense budget to achieve business targets
• Conduct sales tools and sales training
• Complete other duties which was assigned by supervisor
Requirements
• Bachelor or/and master’s degree in business, marketing or related field.
• Knowledge & Experience in the Banking industry of at least 15 years is a plus.
• Experience in Secured Loan Product (Mortgage Product), Unsecured Loan Product (Personal Loan, Cash Card) as well as strategic
• Good analytical skill, Excellent communication skills and customer-oriented mindset.
• Fluent in English both written and communication skills
• Strong leadership skills, with the ability to motivate and manage a team.
• Competent in computer skills i.e Microsoft words, excel and power point presentation.