Back to job search

Driver Operations Quality Assurance

Lalamove (Thailand)
Lalamove (Thailand) (Bangkok, Bangkok City, Thailand)
Bangkok, Thailand 🇹🇭
Lalamove (Thailand)
Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable. Today, Lalamove operates in 11 markets across Asia and Latin America. Our driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter. As one of Hong Kong’s homegrown unicorn startups, we are proud to employ some of the most passionate, talented and driven people in the industry. If you have the drive to succeed, make your next move at Lalamove!

About this position

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head-on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities as we can.

Responsibilities

• Operations Associate responsibilities include completing various administrative tasks, enforcing the organization’s policies and standards, and assisting with recruitment activities.
• Responsible for defining the performance standards and indicators that will be used to measure and evaluate the performance of a driver. These standards should be SMART: specific, measurable, achievable, relevant and time-bound.
• Ultimately, you will work with various departments across the organization to ensure all administrative and operational tasks are completed as needed.
• Be able to read through the dashboard and be able to do basic mathematics.
• Providing insights and recommendations to business stakeholders along with an action plan to drive business value.
• Design and implement performance management programs that align with the company's strategic goals.
• Identify skill gaps and recommend appropriate training programs to both drivers and own staffs.
• Conduct drivers performance evaluations and provide actionable feedback.
• Setup call agent SOP and in charge of call agent quality.
• Achieve total alignment with local teams when executing new initiatives.
• Implement tools (e.g., Power BI or web-analysis dashboards) that help data consumers to extract, analyze, and visualize data faster and better through data pipelines.
• Exceed individual and team targets & KPI's.

Requirements

• At least 3 years experience in Supply Chain or Fleet management service or any related field.
• Good command in English (Reading, Speaking, Writing & Listening).
• Experience and familiarity with Spreadsheet, Microsoft Excel, and PowerPoint.
• Good team player and responsible.
• A start-up mindset, willing to work hard, and do whatever it takes to get things done sometimes under pressure, but usually in a dynamic environment!
• Willing to learn about new concepts and methodologies.