Customer Service Associate

Lalamove (Indonesia) (Jakarta, Jakarta, Indonesia)

DKI Jakarta, Indonesia

Lalamove is an on-demand delivery technology company, empowering users all around the world to make delivery fast and reliable. Today, Lalamove operates in 11 markets across Asia and Latin America. Our driver partners operate a vast array of vehicles to suit each market including lorries, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter. As one of Hong Kong’s homegrown unicorn startups, we are proud to employ some of the most passionate, talented and driven people in the industry. If you have the drive to succeed, make your next move at Lalamove!

About this position

As a Customer Service Associate at Lalamove, you will assist customers with inquiries and complaints related to our products and services, contributing to the growth of business clients on the Lalamove platform.

Responsibilities

• Provide world-class customer service for our corporate clients, individual customers, and driver partners via the Live Chat channel
• Handle, investigate, and provide solutions to customer inquiries
• Attend and educate on customers’ inquiries to make sure first contact resolution
• Interact with our Driver Operations & Finance team regularly
• Record details of inquiries, comments, or complaints
• Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way using the right methods/tools.

Requirements

• Positive/dynamic/customer oriented
• Good written and verbal communication
• Target-driven, self-starter, able to work in a fast-paced environment
• A problem solver and able to multitask
• Analytical thinking
• Agile and fast learner
• Bachelor's degree from any major
• Minimum 1-year experience in customer service/contact center/BPO
• Proficient and confident when communicating in English (both verbal and written)
• Experienced in telco, e-commerce, or tech line of business is preferred
• Computer literacy; familiar with Google, spreadsheets, instant messaging.