Sea Export Customer Service Officer

KWE - Kintetsu World Express (Thailand) Co. Ltd.

KWE - Kintetsu World Express (Thailand) Co. Ltd. (Chatuchak)

Bangkok, Thailand

Kintetsu World Express celebrated its 50th anniversary in 2020. With the globalization of economy and industry, we have established the KWE brand as an international comprehensive logistics provider offering air freight, sea freight, customs brokerage, cross border trucking, domestic transportation and warehousing & distribution services worldwide. Currently we have a global network covering 46 countries, in more than 300 cities and 830 sites around the world with approximately 17,000 employees to serve our customers around the world. Our goal is to be a global company originating in Japan ~ Global Top 10 Solution Partner ~ A Global Brand Born in Japan.

About this position

The Sea Export Customer Service Officer is responsible for processing export shipments, ensuring smooth operations in booking, documentation, and invoicing, while acting as the main point of contact for customers.

Responsibilities

• Processing an export shipments as per Shipping Instruction
• Ensure a smooth booking, documentation and invoicing process
• Preparing shipping documents (Bill of lading, Invoice, PO, P/L, COA, etc.)
• Act as center point of contact with customers for booking process, document confirmation/correction and related clarifications (including amendments)
• Verifying the job is priced correctly upon sending the booking confirmation
• Provide feedback on shipment and process improvement to Supervisor or directly to Head of Department
• Work closely with other departments to support the booking process and expand more business

Requirements

• Bachelor Degree or higher in BA Chemistry Logistics Business International Management or any related field
• 1-5 years experienced in freight forwarding, Customer Service or Logistics business
• Able to work with multi tasks simultaneously and under pressure
• Strong interpersonal skill Good coordination Good Relation and Service Mind
• Good Command of reading and writing English
• High responsible and willing to learn
• Having Service Minded active, analytical thinking and Negotiation Character
• Willing to work long hours and After working hours and Proficient computer skills in MS Word Excel and Power Point