Air Export Customer Service Supervisor

KWE - Kintetsu World Express (Thailand) Co. Ltd.

KWE - Kintetsu World Express (Thailand) Co. Ltd. (Bangkok)

Bangkok

Bangkok, Thailand

Kintetsu World Express celebrated its 50th anniversary in 2020. With the globalization of economy and industry, we have established the KWE brand as an international comprehensive logistics provider offering air freight, sea freight, customs brokerage, cross border trucking, domestic transportation and warehousing & distribution services worldwide. Currently we have a global network covering 46 countries, in more than 300 cities and 830 sites around the world with approximately 17,000 employees to serve our customers around the world. Our goal is to be a global company originating in Japan ~ Global Top 10 Solution Partner ~ A Global Brand Born in Japan.

About this position

The Air Export Customer Service Supervisor is responsible for overseeing customer service operations related to air export shipments, ensuring efficient communication and coordination with customers and internal teams.

Responsibilities

• Contact customer to get cargo information and inform booking confirmation to customer.
• Issue shipment data in Daily planning and HAWB (House Air Willbill) in UFS (Unified Freight System)
• Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.
• Send Pre-alert to destination office and attach shipping document.
• Filling export docs based J-SOX and ISO audit.
• Provide monitoring report, shipment daily/monthly report as per customer's requirement.
• Keep irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.
• Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.
• Check HAWB with invoice and packing list about shipper name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.
• Supervise team member in term of Customer Service Operation is efficiency working with correctly.

Requirements

• Education : Bachelor’s Degree in Business, International Business or related fields.
• Year of experience : At least 3-5 years experienced in Air Freight.
• Other qualification :
• Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.