Air Export Customer Service Assistant Manager

KWE - Kintetsu World Express (Thailand) Co. Ltd.

KWE - Kintetsu World Express (Thailand) Co. Ltd. (Chatuchak)

Bangkok, Thailand

Kintetsu World Express celebrated its 50th anniversary in 2020. With the globalization of economy and industry, we have established the KWE brand as an international comprehensive logistics provider offering air freight, sea freight, customs brokerage, cross border trucking, domestic transportation and warehousing & distribution services worldwide. Currently we have a global network covering 46 countries, in more than 300 cities and 830 sites around the world with approximately 17,000 employees to serve our customers around the world. Our goal is to be a global company originating in Japan ~ Global Top 10 Solution Partner ~ A Global Brand Born in Japan.

About this position

The Air Export Customer Service Assistant Manager is responsible for managing the effectiveness and efficiency of all processes related to Air Export Customer Services, ensuring alignment with company policies and customer requirements.

Responsibilities

• Manage effectiveness and efficiency of all process of Air Export Customer Services to meet with company policy and customer requirement.
• Review the SOP and set up the proper working flow, reduce unnecessary step, use the program or system instead of human work and assign job to the appropriate CS both spot and regular business.
• Oversee and direct all operations of Air Export Customer Services team to ensure daily operations efficiencies and achieve objectives.
• Coach and develop CS team to work well under company strategy, regular training and guidance how to gain the revenue by CS for GP plus activity.
• Control process of invoicing to customers & overseas including controlling CSR to airlines with efficiencies, correctly and in due time.
• Analyse profit & loss reports and take corrective action when required.
• Work closely with customers, colleagues and third parties to ensure smooth operations to deadlines.
• Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics.

Requirements

• Bachelor’s Degree in Business, Economic, International Business, Logistics or related fields.
• At least 5 years experienced in a Freight Forwarding.
• Good command of English, both of written and spoken.
• Smooth communicate both inside and overseas.
• Keep on quantitative and qualitative analysis.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.