Customer Service Engineer (Robotics/ Automation)

KUKA (Thailand) (Prawet)

Bangkok, Thailand

KUKA is a global automation corporation with sales of around 2.6 billion euro and roughly 14,000 employees. The company is headquartered in Augsburg, Germany. As one of the world’s leading suppliers of intelligent automation solutions, KUKA offers customers everything they need from a single source: from robots and cells to fully automated systems and their networking in markets such as automotive, electronics, metal & plastic, consumer goods, e-commerce/retail and healthcare.

About this position

The Customer Service Engineer (Robotics/Automation) is responsible for executing robotic and automation jobs, ensuring services meet customer requirements, and providing technical support and training.

Responsibilities

• Responsible for executing robotic/automation jobs, including site preparation, installation, maintenance, troubleshooting, commissioning, upgrading, and follow up on service escalations.
• To ensure all services and projects meet planned time, cost, and customer requirements.
• Keeps accurate records of service calls, maintains inventory of service parts, tools, and test equipment.
• Undertake main Hotline support over phone and email offering high quality responses to technical enquiries from customers and take appropriate escalation process to ensure responding in timely manners. This includes after hours for key customers.
• Able to travel to customer sites on short notice to respond to customer emergencies.
• Conduct technical training and/or provide support for system integrators and end customers with operation and programming various industrial robotic applications using appropriate range of products including technology packages.

Requirements

• Degree in Electrical / Mechatronic Engineering or related field
• Minimum 3 years working experience in mechanical repair and maintenance.
• Knowledge in Automation, Robotics, Electronics
• PLC and C++ programming is an added advantage
• Good command in English with strong communication skills.