Customer Service Administrator

KUKA (Thailand) (Prawet district, Bangkok City, Thailand)

Bangkok, Thailand

KUKA is a global automation corporation with sales of around 2.6 billion euro and roughly 14,000 employees. The company is headquartered in Augsburg, Germany. As one of the world’s leading suppliers of intelligent automation solutions, KUKA offers customers everything they need from a single source: from robots and cells to fully automated systems and their networking in markets such as automotive, electronics, metal & plastic, consumer goods, e-commerce/retail and healthcare.

About this position

The Customer Service Administrator is responsible for managing the end-to-end order process and ensuring high customer satisfaction through effective communication and support.

Responsibilities

• Responsible for end-to-end order management process: Quotation, Sales Order, Delivery, Invoice, etc.
• Answering phone and redirecting queries.
• Updating local ERP and Salesforce with the required information.
• Dispatching spare parts and assisting with stock checks.
• Planning and ordering Spare parts.
• Liaise with factory Order Management, freight forwarders, and customer to ensure high customer satisfaction of deliveries.
• Provide non-technical phone support.

Requirements

• 1-2 years experience in Order Management/Administrative
• Excellent written and verbal communication skills
• Good customer service experience
• Ability to create collaborative professional relationships and meet customer deadlines