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About this position

Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively and efficiently, ensuring that all supply chain processes are seamless.

Responsibilities

• To respond to customer requests in a timely quickly, identifying and solving issues, complaints or disputes in a professional manner.
• To manage and process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare and sort documents such as cycle count reports, invoices; identifying and interpreting data for system entry.
• To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor and follow up any discrepancies in original tax invoices, escalating as necessary.
• To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, and customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Requirements

• Over 1 year experience as Customer Services in Logistics field
• Being able to work in shift including night shift rotating
• Being able to work 6 days a week
• Experience using SAP more than a year
• Strong time management and task prioritizing
• English skills in writing
• Experience in generating Invoice with high accuracy and attention to details
• Solid skills in Excel is a plus
• Good communication skills
• Fast learner

Benefits