Warehouse Customer Service Manager (Pluakdaeng)

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Your primary objective will be to deliver an outstanding level of service through your team of Customer Service Specialists directly or via supervisors, by providing leadership and direction ensuring that all supply chain processes are seamless for our customers.

Responsibilities

• To ensure teams respond to customer requests on time, identifying and solving issues, complaints or disputes in a professional manner.
• To ensure teams manage and process received orders in the system, handing them over to the warehouse operations team for completion.
• To ensure teams communicate with customers regarding order status or when issues arise.
• To ensure teams prepare and sort documents such as cycle count reports, invoices then identify and interpret data for system entry.
• To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring and following up any discrepancies in original tax invoices; escalating as necessary.
• To identify and implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, and customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Requirements

• Over 2 years experience in managerial role
• Over 5 years experience working as Warehouse Customer Service with SAP experience
• Experience in leading a team
• Strong time management and task prioritizing
• English skills in writing
• Knowledge in automotive sector is preferred but not a must
• Solid skills in Excel is a plus
• Good communication skills
• Fast learner