Sea Logistics Customer Care Specialist (Laem Chabang)

Kuehne+Nagel Limited (Chon Buri)

Chonburi, Thailand

With over 74,000 employees at some 1,400 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

About this position

You will be responsible supporting customers by providing helpful information and responding to complaints, ensuring customer satisfaction with our products, services and features. You will do this by working with a variety of internal and external stakeholders.

Responsibilities

• To drive customer engagement, satisfaction, retention and reactivation in close cooperation with field sales and operational care center.
• To establish and strengthen operational relation to customer contact(s) through daily interactions, regular care visits and pro-actively advising and consulting to ensure customer satisfaction.
• To qualify customer inquiries and provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted and closed.
• To support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify and enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development and coordinate measures in case of challenges.
• To create, review and refine customer reports.
• To ensure delivery against all financial targets and strategic objectives.

Requirements

• Over 2 years experience as Sea Logistics Customer Care Specialist.
• Good communication skills.
• Strong problem solving skills.
• Customer centric mindset.
• Experience in global freight forwarder is a plus but not a must.