Key Account Manager Automotive Global Account Program

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The Key Account Manager for the Automotive Global Account Program at Kuehne + Nagel Thailand is responsible for managing relationships with major automotive clients, driving business growth, and collaborating across teams to deliver tailored logistics solutions. This role requires strong industry knowledge, excellent communication skills, and the ability to analyze market trends to enhance client satisfaction and business success.

Responsibilities

• Directly manages Key Account, in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling company's offer portfolio.
• Understands the customers organization and decision making process.
• Understands the customers business model and business environment as well as the competitive environment of the customer.
• Negotiates rates and service contracts with customers in alignment with the BU’s and ensures all commercial requirements are documented and maintained as needed by the BU’s.
• Understand, at an expert level, the vertical service offerings of the company.
• Complies with company's sales management processes and systems and ensures correct and timely updates (CRM/CoreLog system).
• Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting).
• Ensures that account plan is in place based on the Key Account Planning Process and template and signed off by the respective sales manager.
• Effectively hands over and transitions new business into operations to ensure that customer requirements and company's commitments are met.
• Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.

Requirements

• At least 10 years of experience in freight forwarding sales / key account management.
• Strong network and experience in Automotive.