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Contract Logistics Customer Service Manager
About this position
Responsibilities
Your Responsibilities
• To ensure teams respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
• To ensure teams manage + process received orders in the system, handing them over to the warehouse operations team for completion.
• To ensure teams communicate with customers regarding order status or when issues arise.
• To ensure teams prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system entry.
• To ensure teams are coordinating with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
• To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.
Requirements
Your Skills And Experiences
• The candidate must have at least 7 years working experience with minimum 3 years as people manager.
• The candidate shall come from warehouse background.
• The candidate must be strong on end to end process of inbound and outbound. Familiarity with any warehouse management system would be preferable.
• The candidate shall well equipped with the process of receiving orders, ability to hand over task to the operations team and manage deliveries.
• The candidate also must have the ability to analyze system and data.
• The candidate must be proficient in English, with strong skills in writing, reading, and especially speaking.
About Kuehne+Nagel Limited
With over 74,000 employees at some 1,400 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.