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About this position

The AVP - Motor Claim position is responsible for overseeing the motor claims process, ensuring operational efficiency, compliance with regulations, and providing excellent customer service while leading a team of professionals.

Responsibilities

• Ensure the smooth and efficient operation of the motor claims process while protecting the company's financial interests and providing excellent customer service.
• Develop and implement strategies to improve claim handling efficiency, reduce claim costs, and enhance customer satisfaction.
• Ensure accurate and consistent interpretation of motor insurance policies to facilitate fair and timely claim settlements.
• Require extensive technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving.
• Stay abreast of industry regulations and ensuring compliance with OIC, local and national laws governing motor claims.
• Provide leadership and mentoring to a large team of the insurance motor claims department to meet operation, financial and service requirements.
• Lead and manage a team of claims surveyors, assessors, adjusters, investigators, and support staff. This team can be composed of company staff and outsourced staff.
• Manage the claim team by providing support and leadership to enable the team to deliver the best possible and appropriate service to customer.
• Manage and guide the performance and professional development of all Claims Managers and Supervisors, including performance evaluations.
• Conduct performance reviews and providing feedback to team members.
• Select appropriate third-party or contracted companies, garage or dealer to handle various aspects of the motor claims process.
• Manage, control, supervise and evaluate the operations of third-party or contracted companies and garage or dealer to ensure they consistently provide services that meet or exceed our specified quality standards.
• Coordinate the development and implementation of all department training initiatives, including the Claims Intern Program and staff continuing education through various internal and external resources.
• Develop, implement, and maintain best practices and appropriate file review and audit procedures to ensure quality standards, processes and results.
• Provide appropriate guidance and authority to Department personnel involved in handling claim files.
• Review and approve large loss reports.
• Assist the Senior Officer in the development of departmental strategies to improve business results.
• Occasional responsibility for handling claims that are very complex and/or involve sensitive or confidential information.
• Facilitate the improvement of all systems applications utilized in the Department, for successful and efficient claims handling and management processes.
• Utilize existing technology resources and reports to efficiently measure and monitor financial and performance trends. This includes the continued development and enhancement of appropriate management reports and metrics.
• Conduct deep-dive analysis or any ad-hoc project as assigned.

Requirements

• Have full working rights for Thailand only.
• Bachelor's degree in any related field.
• Over 5 years of experience in motor claim management with a good understanding of overall motor claims operations.
• Strong leadership, people management and communication skills.