Service Designer
About this position
Responsibilities
• Designing the customer journey mapping and service blueprint to capture the value exchange between customer and business and improve operational aspect.
• Working closely with a portfolio designer to understand the project’s objective and help the squad team to drive the outcome and track the design success metric.
• Conducting further research for a specific project under portfolio when needed.
Requirements
• Bachelor's degree in Technology, Computer Engineering, Computer Science, Business or a related field
• At least 2-3 years of experience in service design or a related role
• At least 2-3 years of Banking or Financial Institution or a related field
• Proficiency in tools and techniques for service design such as Customer Journey Mapping, Service Blueprints, Stakeholder Mapping, and Experience Prototyping e.g. Figma, miro
• Strong understanding of Service Design Thinking, including the ability to map and optimize service journeys, touchpoints, and processes
• Excellent communication skills and the ability to present design concepts clearly to stakeholders and team members
• Experience with User Research, Persona Development, and Usability Testing