Back to job search

Customer Services Officer (Call Center English Skill)

Krungsri
Krungsri (Yan Nawa)
Bangkok, Thailand 🇹🇭
Krungsri
Bank of Ayudhya Public Company Limited [symbol in SET: BAY ] was established on January 27, 1945, and its ordinary shares were listed on the Stock Exchange of Thailand in 1977. The Bank is currently the fifth largest bank in Thailand in terms of loans and deposits. Krungsri provides a full range of banking services to both commercial and individual customers.

About this position

The Customer Services Officer is responsible for handling customer calls professionally and efficiently, maintaining customer information, and supporting sales activities in the banking sector.

Responsibilities

• Answer customer calls with accurately, efficiently and professionally by following call center processes (English and Thai language)
• Maintain and update the necessary information for customer into related banking system with accurately
• Follow up on customer requests/issues or escalate to supervisors when needed according to department processes
• Perform sales activities to support business direction by providing and recommend the most suitable banking products and service to customer
• Fulfill other work assigned by supervisors or managers

Requirements

• Bachelor's Degree in any fields
• At least 1 year of experience in Call Center, Customer Service, or related fields
• Able to work on shift schedule
• Knowledge of Financial and Banking business (if any)
• Computer literate in Microsoft Office - Word & Excel
• Customer service oriented
• Proactive, self-motivated and high responsibility
• Able to work in a team environment
• Possess good service mind and patient
• Able to work under pressure