Assistant Manager (Commercial Ventilation Product)

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In the role of Commercial Ventilation Product Assistant Manager, you will support the Commercial Ventilation Product Manager (CVPM) to improve the organization's product market position and financial growth in the Commercial Ventilation market sector, such as general ventilation, smoke exhaust, kitchen exhaust and etc., in commercial buildings (shopping mall, office) or residential buildings (condominium/residential). The Assistant Manager's main duties are to organise, plan and implement the department's goal and strategy. Assistant Manager will collect market data from Kruger Associates, analyse, and identify the business opportunity in the commercial ventilation market. In addition, Assistant Manager will also support the execution of short, medium and long-term product development plans, manage projects and ensure project completion as per the launch target. The Assistant Manager organizes and develops a high performing team that works together collaboratively and proposes operational processes for better workplace efficiency and goal achievement.

Responsibilities

• Work closely with the CVPM to lead commercial application teams, provide effective solutions to customer enquiries and ensure the quality of customer service
• Understand and analyse commercial ventilation enquiries and requirements from customers and Kruger Associates.
• Provide effective technical (fan selection, fan engineering/application clarification) and commercial (quotation) solutions within 24 hours.
• Identify and categorize customer enquiry as routine work / potential market demand and discuss with the CVPM to set up product strategy.
• Prepare and conduct the Kruger product launch, presentation and training.
• Have a good knowledge of Kruger products and Fan Engineering/Applications.
• Provide training to Kruger associates.
• Support CVPM for new Kruger Commercial Ventilation Product launch preparation, or host product launch presentation whenever necessary.
• Communicate and collect market information and data from Kruger Associates, summarize the problems/needs of each local market and provide written reports to the CVPM.
• Collect market data (such as application requirements, competitor information...), analyse and summarize problems or potential market needs.
• Execute the department's short, medium and long-term product development plans defined by the CVPM.
• Manage and lead projects and coordinate with stakeholders to meet the projects’ launch target and ensure successful product sales. Identity and report major risks and issues to the CVPM, and propose solutions whenever necessary.
• Convert market requirements into product development concept/target prepare product charter proposal document.
• Kick off product projects and work with the R&D, Engineering, and other internal departments to meet product launch target.
• Conduct weekly meetings with internal departments for progress updates and potential project risks, and propose solutions whenever necessary.
• Work with Creative Marketing Department to ensure product promotional plans and activities are effectively executed.

Requirements

• Good knowledge of Kruger products and Fan Engineering/Applications.
• Ability to analyse market data and identify business opportunities.
• Strong project management skills and ability to coordinate with multiple stakeholders.
• Excellent communication skills for effective customer service and team collaboration.
• Experience in conducting training and presentations.