Technical Support (Dryparts Mechanic)

Krones (Thailand) Co., Ltd.

Krones (Thailand) Co., Ltd. (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

KRONES - world market leader within food and beverage machinery industry – designs, develops, manufactures and installs both machines and complete filling and packaging lines in a multinational environment, its main customers being multination breweries and beverage producers, pharmaceutical and cosmetics industries. We are in seeking for highly talented individuals who are committed to drive and satisfy the needs of our customers.

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Job function: Engineering

Industries: Food, Beverage & Feed processing Manufacturing and Production Industrial Machinery and Equipment

About this position

The Technical Support (Dryparts Mechanic) position at Krones Group involves providing 1st level technical support for dry part mechanics, communicating with engineers and customers to resolve issues, managing service tickets, and ensuring prompt resolution of dry part mechanic problems.

Responsibilities

• Technical Support 1st Level for Dry Part Mechanic.
• Communicate & support engineers and customers' problems via phone, email, conference and face-to face meetings.
• Create and manage customer service ticket clarification or prioritize escalation to management level.
• Monitoring and determine special tools Dry Part Mechanic to facilitate supporting.
• Support and manage claim issue Dry Part Mechanic.
• Ensure all Dry Part Mechanic issues are prompt support and resolve.
• Work with all internal groups, including support, sales, engineering, product management, consulting, Dry Part Mechanic.
• Transfer technical knowledge Dry Part Mechanic to engineer.
• Onsite support Dry Part Mechanic engineer and customer problem time-to-time

Requirements

• Bachelor’s degree in Mechanical Engineering
• At least 4-7 years of professional experience relating to beverage packaging machinery
• Prior experience in working in multinational teams is preferred
• Reliable, organized, and able to work in teams
• Good English communication skill

Benefits

Huneety A.I Salary Estimate

16,000 - 35,000 THB per month