---

About this position

A Quality Control Specialist in a banking environment is responsible for ensuring that all banking operations, processes, and transactions meet established quality standards and regulatory requirements. This role involves monitoring, evaluating, and improving the quality of banking services, procedures, and products to enhance operational efficiency and compliance.

Responsibilities

• Perform regular reviews and controls of banking processes, transactions, and operations to ensure compliance with internal policies, regulatory requirements, and industry best practices.
• Identify areas for improvement and potential risks.
• Assess and evaluate the effectiveness of banking procedures and workflows. Recommend and implement improvements to improve process efficiency, accuracy, and overall quality.
• Ensure that all banking activities comply with relevant regulations, standards, and internal controls. Stay abreast of changing regulatory requirements and industry trends to ensure ongoing compliance.
• Prepare detailed reports on quality control findings, including issues identified, corrective actions taken, and overall performance metrics. Maintain accurate and organized documentation of quality control activities and results.
• Investigate and resolve quality-related issues, including nonconformities, errors, or customer complaints. Collaborate with relevant departments to efficiently address and resolve issues.
• Provide training and support to banking staff on quality control standards, procedures, and best practices. Foster a culture of quality and compliance within the organization.
• Identify opportunities for continuous improvement in banking operations and processes. Implement quality control initiatives and contribute to the development of new procedures and policies.
• Monitor and evaluate customer service quality to ensure a high level of satisfaction. Address and resolve any issues related to service quality and recommend improvements to enhance the customer experience.

Requirements

• Bachelor's degree in Finance, Business Administration, or related field. Relevant certification (e.g., BSMR, Quality Management) is a plus.
• Proven experience in quality control, audit, or similar roles in a banking or financial services environment.
• Strong understanding of banking regulations, industry standards, and internal control practices.
• Excellent analytical skills with the ability to assess complex data and processes to identify areas for improvement.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities.
• Effective communication skills, with the ability to prepare clear and concise reports and interact with multiple stakeholders.
• Familiarity with banking software and quality control tools.
• Experience in process improvement initiatives and project management.
• Ability to adapt to changing regulations and market conditions.

Benefits