Customer Service

Krom (Jakarta, Indonesia)

DKI Jakarta, Indonesia

PT Krom Bank Indonesia Tbk, a subsidiary of Kredivo Group, is a licensed Indonesian bank, regulated and supervised by OJK (Indonesian banking regulator). With Krom, we're looking for new ways to make banking easier and more convenient for Indonesian millennials. We're excited to be a part of the digital transformation of the banking industry and we’re motivated by the vision of building Krom into the most preferred digital bank in Indonesia.

About this position

The Customer Service position involves providing clear information about banking products and services, assisting customers with their requests, and managing various customer-related tasks.

Responsibilities

• Provide clear and transparent information to customers regarding the banking products and services offered.
• Serve customers in their requests for checkbooks/giro and manage the return slips.
• Provide customer balance information, clearing rejections, incoming transfers, and other information related to the customer's interests.
• Manage customer requests such as changes to personal data, account updates, or additional service applications.
• Assist marketing officers in introducing banking products and services to the public.
• Receive customer complaints or grievances and provide appropriate solutions.
• Manage walk-in customer (WIC) data.
• Responsible for the inventory of adhesive stamps and meter stamps and create a monthly usage report.
• Manage documentation files for opening current accounts, savings accounts, and deposits.
• Update customer data for current accounts, savings accounts, and deposits in accordance with Bank Indonesia regulations on customer identification principles and the implementation of APU/PPT.
• Debiting the costs of checkbooks, giro, stamps, and customer telephone bills.
• Serve the printing of transactions in savings passbooks.

Requirements

• Have basic understanding of digital banking products and services
• Have strong knowledge of policies and operational procedures
• Have strong knowledge of Know Your Customer (KYC) and Customer Experience
• Have knowledge of operational policies and procedures
• Have strong verbal and written communication skills
• Proficient in more than one language, especially English
• Strong ability at operating Microsoft Office