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Field Collection Team Leader

Kredivo Group
Kredivo Group (Jakarta, Indonesia)
DKI Jakarta, Indonesia 🇮🇩
Kredivo Group
Kredivo Group is Southeast Asia’s leading provider of digital financial services through its brands Kredivo, KrediFazz and Krom. Kredivo is the leading digital credit platform in Indonesia and Vietnam that gives customers instant credit financing for ecommerce and offline purchases, and personal loans, based on real-time decisioning. Kredivo users can buy now and pay later across the entirety of Indonesia’s retail commerce network with one of the lowest interest rates amongst digital credit providers in the country. Krom Bank Indonesia (formerly known as Bank Bisnis Internasional, IDX: BBSI) is the group’s bank entity and the operator of the soon-to-be-launched Indonesian neobank Krom. Kredivo Group is backed by leading financial and strategic investors such as Mizuho Financial Group, Square Peg Capital, Jungle Ventures, Naver Corp, Mirae Asset, Telkom Indonesia and Victory Park Capital among others.

About this position

The Field Collection Team Leader is responsible for overseeing the field collection team, ensuring performance targets are met, and implementing effective collection strategies.

Responsibilities

• Ensure account distribution to in house team according to bucket handling
• Ensure field collector knows and understands the KPI to be achieved
• Review result from QC Field
• Compiling report performance collection
• Prepare incentive calculation based on performance and scheme
• Ensure memo from visitation result field collector to customer recorded in system
• Coaching low performance field collection team member
• Ensure no high risk findings will be impacted to business sustainability
• Prepare, document and monitor strategy effectiveness and custody of the collection strategy/procedure
• Tracking and evaluating the effectiveness of all collection strategies

Requirements

• Having experience as Field Collection Team Leader or Supervisor at least for 2 years
• Candidate must possess at least a Diploma's degree in any field
• Good knowledge in Collection
• Good leadership; be able to build and lead a team
• Able to read collection reports
• Good understanding in control, monitoring and coaching
• Able to speak English, minimum passive
• Able to work under pressure and target
• Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude
• Willing to be placed in the field and go to the office twice a week

Benefits

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Huneety A.I Salary Estimate
11,000,000 - 20,000,000 IDR per month