Learning and Development Business Partner

KONE (Thailand) (Chatuchak, Bangkok City, Thailand)

Bangkok, Thailand

At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and moving walkways, as well as solutions for maintenance and modernization, and solutions for smart and green building which add value to the life cycle of any building. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Together with our partners and customers around the world, we help cities to become better places to live in. In 2021, KONE had annual net sales of EUR 10.5 billion, and at the end of the year close to 60,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

About this position

Providing learning consultancy, service delivery and deployments for field technician, sales, leadership and apprentice programs both for KONE employees and subcontractors, for induction and in-role development.

Responsibilities

• Consults on country stakeholders’ development needs with clearly defined outcomes and timelines.
• Deploys annual Training Plans for technical and non-technical competence development in the country.
• Ensures relevant learning offering and L&D operational excellence across the country in alignment with region, Area and global L&D direction.
• Deploys global L&D concepts locally.
• Runs apprentice program(s) together with Talent Acquisition and business.
• Delivers on the selected trainings (sales, leadership) and ensures field trainers are deploying field learning solutions.
• Coordinates with business in subcontractor trainings for safety certificates and installation & maintenance method passports.
• Manages and supports internal trainer networks across country/SEA region.
• Ensures data accuracy and KPIs transparency including improvement suggestions.
• Promotes and supports mentoring and 360 leadership assessments.
• Facilitates and promotes learning culture, runs campaigns in country/SEA region.
• L&D COE Project manager for aligned country learning projects such as induction renewal.
• Impacts Area and global L&D by articulating country learning needs and offering feedback.
• Supports country business owners to follow-up mandatory training reach e.g. compliance, safety etc.
• Ensures that mandatory field certifications for safety and methods are in place and valid for all field operatives.
• Works closely with the Regional L&D Manager and respective L&D BPs to ensure learning data and business feedback is linked to training plan and deployment modality.
• Ensures that the field trainer pool in country/SEA region is competent on delivering the planned trainings.
• Connect and works with Global learning offering team to ensure best possible learning solutions are in place and validated.
• Align & manage delivery of learning programs that are tailored to meet the business goals, ensuring they are engaging, interactive, and aligned with best practices.
• Communicates and follows through mandatory training reach e.g., compliance, safety, etc.
• Challenge and consult on learning needs by broadening stakeholders’ views on what gets resolved with training and alternative intervention.
• Conduct thorough and comprehensive evaluations of the effectiveness of learning programs, analyzing both quantitative and qualitative data to identify areas for improvement, and provide insightful recommendations to enhance and optimize the learning experience.
• Conduct role assessments & data audits to identify risks and strategies to improve competence & data quality.
• Partner with People and Communication training services to streamline processes.

Requirements

• Member of country L&D team.
• Decisions on country execution of learning solutions, as part of the region Annual T.