Customer Service - Shipment Coordinator, Asia Pacific

Kohler Co. (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

Throughout our over 140-year of history Kohler Co. has remained true to our founding vision of defining the frontiers of ideas, craftsmanship and technology.

About this position

Under the supervision of the Supervisor- Customer Service, Asia Pacific, responsible for quotation/order processing and daily communication with internal departments and external customers.

Responsibilities

• Stakeholder for Asia Consolidation Hub (Shanghai WGQ) including daily operation, process enhancement, container loading ratio, cost review, approval and payment.
• Export documentation processing in align with compliance requirements
• APAC Logistic Accrual and monthly payment alignment with business finance, continuous logistic solution provider.
• Tax-refund processor with cooperate Tax
• Provide quality service and act as a key contact point for Kohler Distributors.
• Performance accurate system entry on inquiries, quotations, orders and other related document in a timely manner
• Process and track inquiries, quotations, orders and other procedures by coordination with different departments according to the Company Policy and Standard Operation Procedure
• Communicate with internal departments eg. Marketing, Sales, Finance and Supply Chain to perform coordination on internal processes
• Liaise with internal plants on the production, delivery and shipment schedule to meet the delivery request from customers.
• Communicate with external customers on all customer service related issues
• To assist supervisor to provide the sales report and other reports requested.
• Other duties as assigned by the Supervisor.

Requirements

• College or above graduate with good language skills, major in International Trading is an added asset
• 2 years previous experience with international logistics business
• Fluency in English and Chinese
• Familiar with MS (Word, Excel, PowerPoint) software’s
• Good Interpersonal/Communication skills
• Experience with SAP system
• Be able to work under pressure