Collection Strategy Development

Kiatnakin Phatra Financial Group (Bangkok, Bangkok City, Thailand)

Bangkok, Thailand

The establishment of Kiatnakin Phatra Financial Group (KKP) brought together knowledge and experience of commercial banking and capital markets businesses. The group comprises of Kiatnakin Phatra Bank PLC, Kiatnakin Phatra Securities PLC, Kiatnakin Phatra Asset Management Co., Ltd., and KKP Dime Securities Co., Ltd. Our goal is to provide top-notch financial services while ensuring maximum benefits for customers, employees, and shareholders, and to contribute to the growth of the nation's financial markets and economy through our products and services, which encompass both money markets and capital markets. KKP is committed to fostering opportunities for success. Here, you will have the chance to learn, develop, and realize your full potential. We believe in providing fulfilling rewards, promoting a fun work environment, and being proud to make a positive impact on society.

About this position

Responsible for developing and implementing effective debt collection strategies aligned with business objectives. This role requires a strategic thinker with a strong analytical mindset to optimize collection processes, drive operational efficiency, and deliver exceptional results.

Responsibilities

• Strategy Development: Develop and execute debt collection strategies that align with business goals, comply with local regulations, and adapt to market conditions.
• Process Optimization: Identify opportunities to improve collection processes based on market feedback and industry best practices. Implement process enhancements to increase efficiency, reduce costs, and improve customer experience.
• Technological Innovation: Stay updated on the latest collection technologies and tools. Evaluate and implement new technologies to streamline operations, enhance data analysis, and improve decision-making.
• Performance Management: Develop and implement key performance indicators (KPIs) to measure team and individual performance. Analyze data to identify trends and areas for improvement.
• Team Collaboration: Collaborate with cross-functional teams to ensure alignment of collection strategies with overall business objectives.

Requirements

• Bachelor's degree in business, finance, or a related field.
• Proven experience in debt collection, with a strong understanding of collection strategies and best practices.
• Demonstrated ability to lead and motivate teams, fostering a positive and collaborative work environment.
• Strong analytical skills and the ability to interpret complex data to drive decision-making.
• Proficiency in using data analysis tools and software.
• Excellent communication and interpersonal skills.
• Strong understanding of relevant laws and regulations.
• Proven experience in debt collection and process improvement.
• Strong analytical skills and ability to interpret data.
• Knowledge of industry regulations and compliance requirements.
• Strong leadership and communication skills.
• Strategic Thinking: Ability to develop and execute long-term strategies for improving collection performance.
• Problem-Solving: Proven ability to identify and resolve complex problems.
• Leadership: Strong leadership skills with the ability to inspire and motivate teams.
• Change Management: Ability to drive organizational change and implement new processes.
• Data-Driven Decision Making: Ability to use data to inform decision-making and measure performance.