Sales Support (Chinese/English Speaking)

Kerry Express (Thailand) Public Company Limited

Kerry Express (Thailand) Public Company Limited (BTS Saphan Taksin)

Bangkok, Thailand

Established in 2006, we are now having more than 5,500 service points in all provinces in Thailand. Our next-day (ND) delivery service covers 99.9% of Thai population, and 97% of the parcels are delivered at the first attempt. Everyday, Kerry Express delivers more than 1,100,000 of parcels to offices, warehouses, retail shops and households. Our key customers include international express firms, e-commerce companies, home shopping channels, banks, technology firms, telecom companies, financial institutes, schools, as well as local retail chains. Since 2013, Kerry Express started to provide over-the-counter parcel service (C2C) by opening Parcel Shops in local communities. We also operate Parcel Lockers in offices and condominiums. These service locations help thousands of individuals and SMEs in Bangkok sending parcels at ease to their families, friends, customers and business partners across the nation. Kerry Express is also Thailand’s biggest cash-on-delivery (COD) operator and in terms of overseas — Kerry Express has its presence in Hong Kong, Taiwan, Vietnam, Cambodia and Malaysia.

About this position

The Sales Support position involves managing sales operations, supporting the sales team, tracking sales targets, and overseeing the sales process, with a focus on data analysis and customer feedback.

Responsibilities

• Sales Operations Support: Responsible for sales operations-related tasks, including revenue management (customer pricing, discount control), contract management, risk control, sales tools, data analysis and forecasting, and business support.
• Sales Team Management and Development: Responsible for building and managing the business capabilities of the sales team in the region, including organizational roles, training, motivation, compensation, evaluation, and fostering a positive cultural atmosphere.
• Sales Target Tracking: Monitor the completion of annual, quarterly, and monthly sales targets for the region's SME (Small and Medium Enterprises), supporting the region in achieving performance goals.
• Sales Process Management:
i. Drive the sales process management, supervise sales activities, and monitor sales metrics.
ii. Manage the full customer lifecycle.
iii. Monitor the execution of business strategies.
iv. Listen to customer feedback and follow up on solutions (for KA (Key Account) clients, the focus will be on SME client process management only).

Requirements

• Bachelor's degree or above, preferably in Logistics, Supply chain, or related fields.
• Strong data analysis and statistical skills, proficient in Microsoft office especially Excel (Vlook up & Pivot).
• Quick-thinking with strong learning ability.
• Resilient, with good adaptability and the ability to work under pressure.
• Fluent in Chinese (English is a plus).