International Business Solutions

Kerry Express (Thailand) Public Company Limited

Kerry Express (Thailand) Public Company Limited (BTS Saphan Taksin)

Bangkok, Thailand

Established in 2006, we are now having more than 5,500 service points in all provinces in Thailand. Our next-day (ND) delivery service covers 99.9% of Thai population, and 97% of the parcels are delivered at the first attempt. Everyday, Kerry Express delivers more than 1,100,000 of parcels to offices, warehouses, retail shops and households. Our key customers include international express firms, e-commerce companies, home shopping channels, banks, technology firms, telecom companies, financial institutes, schools, as well as local retail chains. Since 2013, Kerry Express started to provide over-the-counter parcel service (C2C) by opening Parcel Shops in local communities. We also operate Parcel Lockers in offices and condominiums. These service locations help thousands of individuals and SMEs in Bangkok sending parcels at ease to their families, friends, customers and business partners across the nation. Kerry Express is also Thailand’s biggest cash-on-delivery (COD) operator and in terms of overseas — Kerry Express has its presence in Hong Kong, Taiwan, Vietnam, Cambodia and Malaysia.

About this position

The position involves coordinating customs clearance, monitoring shipments, managing issues, providing customer support, and ensuring compliance with regulations.

Responsibilities

• Liaise with the OS team for clarifications and issue resolutions.
• Monitor the status of shipments for compliance with Customs requirements.
• Track inbound shipments to ensure timely Customs clearance.
• Address under-declared or misdeclared shipments by communicating with origin teams.
• Follow up on requests from Customs (e.g., payment proof, price clarification).
• Provide customers with updates on the status of their shipments.
• Respond to customer inquiries about Customs processes or delays.
• Coordinate with internal teams, including fulfillment, logistics, and customer care.
• Ensure smooth handoffs between sales, operations, and customs brokerage teams.
• Collect forecast and booking/plans from customers one week in advance.
• Place bookings with airlines for the upcoming week/month.
• Submit draft and final forecasts of invoices.
• Verify accuracy of export and import declarations against Customs regulations.
• Prepare reports for any discrepancies identified during Customs processes.
• Analyze Customs clearance times and identify areas for improvement.
• Review KPI performance, such as accuracy of declarations, customer feedback, and turnaround times.
• Prepare a summary report of monthly achievements and challenges.
• Monitor changes in Customs regulations and update internal teams accordingly.

Requirements

• ปริญญาตรีด้านโลจิสติกส์ บริหาร หรือสาขาที่เกี่ยวข้อง
• มีประการณ์การทำงานด้านงานโดยตรงจะรับพิจารณาเป็นพิเศษ
• สื่อสารภาษาอังกฤษได้ จะพิจารณาเป็นพิเศษ
• มีความสามารถรับแรงกดดันและมีทักษะการแก้ไขปัญหาได้ดี
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).