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Customs Declaration Officer พนักงานบริการลูกค้า (English-Chinese)ประจำสุวรรณภูมิ

Kerry Express (Thailand) Public Company Limited
Kerry Express (Thailand) Public Company Limited (ARL Suvarnabhumi)
Bangkok, Thailand 🇹🇭
Kerry Express (Thailand) Public Company Limited
Established in 2006, we are now having more than 5,500 service points in all provinces in Thailand. Our next-day (ND) delivery service covers 99.9% of Thai population, and 97% of the parcels are delivered at the first attempt. Everyday, Kerry Express delivers more than 1,100,000 of parcels to offices, warehouses, retail shops and households. Our key customers include international express firms, e-commerce companies, home shopping channels, banks, technology firms, telecom companies, financial institutes, schools, as well as local retail chains. Since 2013, Kerry Express started to provide over-the-counter parcel service (C2C) by opening Parcel Shops in local communities. We also operate Parcel Lockers in offices and condominiums. These service locations help thousands of individuals and SMEs in Bangkok sending parcels at ease to their families, friends, customers and business partners across the nation. Kerry Express is also Thailand’s biggest cash-on-delivery (COD) operator and in terms of overseas — Kerry Express has its presence in Hong Kong, Taiwan, Vietnam, Cambodia and Malaysia.

About this position

The Customs Declaration Officer position involves managing import/export Customs declarations, ensuring compliance with regulations, and facilitating communication between clients and Customs authorities. The role requires proficiency in English or Chinese and offers opportunities for fresh graduates.

Responsibilities

• Accurately enter import/export Customs declarations and related data into Customs clearance systems.
• Ensure that all entries comply with relevant Customs laws and regulations.
• Verify the accuracy of documentation such as invoices, packing lists, and bills of lading before entry.
• Prepare and submit necessary documentation for Customs clearance.
• Maintain up-to-date records of all Customs filings, including proof of entry, duties paid, and release documents.
• Assist in generating Customs reports as required by management.
• Stay informed about the latest changes in Customs regulations, tariffs, and trade agreements.
• Ensure compliance with relevant local and international Customs laws.
• Assist in resolving any issues or discrepancies with Customs authorities, ensuring smooth clearance of goods.
• Collaborate with the team to ensure timely clearance.
• Communicate with internal departments to gather necessary shipment information.
• Respond to inquiries from Customs and other regulatory authorities promptly.
• Investigate and resolve any discrepancies or delays related to Customs clearance.
• Assist in coordinating solutions for non-compliance issues or Customs holds.
• Generate reports for management detailing Customs clearance activities, taxes paid, and goods released.
• Track and report on performance metrics related to Customs clearance.
• ติดต่อประสานงานและแก้ไขปัญหาให้กับทางลูกค้า
• ติดต่อประสานงานกับทางกรมศุลกากร
• ปฏิบัติงาน 6 วัน/สัปดาห์ หยุด 1 วัน
• สามารถเข้างานกะหรือสามารถเข้ากะกลางคืนได้

Requirements

• Bachelor’s degree
• Able to communicate in English or Chinese (preferable).
• Familiarity with Customs regulations and procedures is a plus.
• Proficient in using customs software and MS Office Suite (Excel, Word, etc.).
• Strong attention to detail and accuracy.
• Ability to manage and prioritize multiple tasks under time constraints.
• Excellent communication skills, both written, verbal and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Knowledge of local and international Customs regulations.
• Previous experience in customer service or logistics is an advantage, but not required.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Fresh Graduates are welcome!
• Working day: 6 day/week
• Working Time: Shift
• Can working on night shift
• Knowledge of local and international Customs regulations

Benefits

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Huneety A.I Salary Estimate
20,000 - 35,000 THB per month