Customer Service Officer (Chinese/English skill)
Kerry Express (Thailand) Public Company Limited (Bang Na)
Bang Na
Bangkok,
Thailand
Established in 2006, we are now having more than 5,500 service points in all provinces in Thailand. Our next-day (ND) delivery service covers 99.9% of Thai population, and 97% of the parcels are delivered at the first attempt.
Everyday, Kerry Express delivers more than 1,100,000 of parcels to offices, warehouses, retail shops and households. Our key customers include international express firms, e-commerce companies, home shopping channels, banks, technology firms, telecom companies, financial institutes, schools, as well as local retail chains.
Since 2013, Kerry Express started to provide over-the-counter parcel service (C2C) by opening Parcel Shops in local communities. We also operate Parcel Lockers in offices and condominiums. These service locations help thousands of individuals and SMEs in Bangkok sending parcels at ease to their families, friends, customers and business partners across the nation.
Kerry Express is also Thailand’s biggest cash-on-delivery (COD) operator and in terms of overseas — Kerry Express has its presence in Hong Kong, Taiwan, Vietnam, Cambodia and Malaysia.
About this position
The Customer Service Officer position requires proficiency in both Chinese and English, focusing on providing high-quality service to customers through effective communication and problem-solving skills.
Responsibilities
• Answer telephone calls from customers with professional attitude and in line with call quality and productivity requirements.
• Handle customer requests or problem shipments through tracing system effectively and in line with trace quality and productivity requirements.
• Handle complaints from customer from time to time.
• Process order placement through company system.
• Manage and maintain data integrity in various systems.
• Perform any other duties assigned from time to time.
Requirements
• Bachelor’s degree in related field.
• If have 2 years direct experience of Customer Service from Express Delivery Business is a plus.
• Good communication in English and Chinese is a plus.
• Able to use program computer, MS Office and internet.
• Service minded, able to work under pressure, good communication and negotiation skills.
• Excellent problem-solving ability and time management skills.
• Able to work on assigned shift.
• Able working 6 days/week.
• Work Location: Near BTS Udomsuk.
