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Business Support (Data Analysis) (Chinese speaking is a plus)

Kerry Express (Thailand) Public Company Limited (Bangkok)
Bangkok
Bangkok, Thailand 🇹🇭
Established in 2006, we are now having more than 5,500 service points in all provinces in Thailand. Our next-day (ND) delivery service covers 99.9% of Thai population, and 97% of the parcels are delivered at the first attempt. Everyday, Kerry Express delivers more than 1,100,000 of parcels to offices, warehouses, retail shops and households. Our key customers include international express firms, e-commerce companies, home shopping channels, banks, technology firms, telecom companies, financial institutes, schools, as well as local retail chains. Since 2013, Kerry Express started to provide over-the-counter parcel service (C2C) by opening Parcel Shops in local communities. We also operate Parcel Lockers in offices and condominiums. These service locations help thousands of individuals and SMEs in Bangkok sending parcels at ease to their families, friends, customers and business partners across the nation. Kerry Express is also Thailand’s biggest cash-on-delivery (COD) operator and in terms of overseas — Kerry Express has its presence in Hong Kong, Taiwan, Vietnam, Cambodia and Malaysia.

About this position

The Business Support (Data Analysis) position involves collaborating with users to define KPIs, designing reports, analyzing business data, optimizing queries, and documenting data structures to enhance decision-making and strategic growth.

Responsibilities

• Collaborate with users to define and oversee departmental KPI, ensuring alignment with business objectives. Collect data requirements, propose effective reporting solutions, and ensure actionable insights are delivered
• Design and implement impactful reports and dashboards to support decision-making for key stakeholders and management
• Analyze business data to identify trends and opportunities, providing recommendations to the channel department to drive improvements and strategic growth
• Develop and optimize queries to integrate business logic and calculations, enabling the team to gain deeper insights and implement automation processes
• Document, train, and centralize standard data structure knowledge for each business function to ensure consistency and efficiency

Requirements

• Experience: Over 5 years of practical experience using BI and analytical tools (such as Power BI, Tableau, Grafana, or similar technologies)
• Technical Skills: Proficiency in data analysis programming languages (e.g., MSSQL, MySQL, DAX, M language)
• Data Expertise: Extensive experience in data modeling and relational design. Familiarity with Hadoop and its ecosystem, including principles of distributed computing and data storage
• Analytical Skills: Ability to analyze complex datasets, uncover actionable insights, and provide strategic recommendations
• Statistical Knowledge: A solid understanding of statistics is an advantage
• Additional Skills: Proficiency in VBA is required
• Chinese speaking is a plus