Site Delivery Lead_ IT infrastructure (TH& VN)

Kenvue (Bangkok Metropolitan Area)

Bangkok, Thailand

Kenvue is the world’s largest pure-play consumer health company by revenue. Built on more than a century of heritage and propelled forward by science, our iconic brands — including Aveeno®, BAND-AID® Brand Adhesive Bandages, Johnson’s®, Listerine®, Neutrogena®, Tylenol® and Zyrtec® — are recommended by health care professionals and can be trusted by consumers who use our products to improve their daily lives. Our team members share a digital-first mindset, with an approach to innovation grounded in deep human insights and work every day to earn a place for our products in consumers’ hearts and homes. At Kenvue, we believe everyday care can not only make people well; it can make them whole.

About this position

The Site Delivery Lead is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.

Responsibilities

• Responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and core technology infrastructure services to a cluster of markets and sites.
• Ensure availability, security, and performance of technology infrastructure, ensuring approved OLAs/SLAs are met.
• Partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, manage incidents and technology demands, and execute strategies.
• Provide excellent customer service and maintain strong relationships with stakeholders.
• Responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and delivering in high quality to drive great user experience (UX).
• Play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations.

Requirements

• Bachelor’s degree or equivalent.
• Minimum 5 years’ experience in managing and delivering core IT infrastructure and end-user services.
• Strong experience in executing enterprise IT infrastructure projects and managing day-to-day operations.
• Solid customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions.
• Excellent verbal and written communication in English, interpersonal skills, and influencing skills, including the ability to manage communication across the organization.
• Sound and practical experience with metrics to measure performance of delivery teams and user experience.
• Ability to lead, collaborate, and influence stakeholders to drive and achieve desired outcome.
• Experience in vendor management/relationships, managing SLA/OLA/UX, and to deliver high-quality services in a cost-efficient manner.
• Strong analytical and problem-solving abilities.
• Proven experience in executing IT infrastructure strategy in alignment with global OKRs.
• Familiar with ITIL framework and concepts/practices to execute delivery of services.
• Act as TS Point of Contact and incident/service request escalation for IT Shared Services partner.
• Importantly, a self-starter with a positive and “can-do” mindset.