Back to job search

IT Customer Support (Japanese Speaking)

KDDI (Thailand) LTD. (Pathum Wan)
Pathum Wan
Bangkok, Thailand 🇹🇭
KDDI's Global Business KDDI is one of the top ten telecom company in the world, we serve our customer with both global and local scope in operation from over 100 operation bases across the world. Our global business separate into 4 fields as below System Integration Business Network Business Data Center Business Mobile Phone Operator Business KDDI Thailand's Business KDDI Thailand is a subsidiary of KDDI Corporation, a one-stop provider that offers a multitude of communication services. KDDI Thailand provides comprehensive global and local ICT solutions as well as support for business development in Thailand using our close teamwork with our headquarters, our Singapore office (the regional headquarters) and other subsidiaries in the region. KDDI Thailand offers variety of services, from international network services and LAN establishment to the supply of one PC unit, providing high quality support based on customer business requirements. "KDDI Thailand is SI provider with skilled-engineer and many projects reference. We also provide service in response to Thailand-specific laws and business culture with many years of experience" Our Service Lineup Network (WAN, LAN, Wireless) Solution Network Link (Internet / MPLS) Network Security / Cyber Security Server & Storage Data Backup Cloud Application (E-mail, Groupware, Cloud Server) Office Security (CCTV, Finger scan) Telephone (PABX, IP, Wireless) TV Conference, Tele-Conference PC / Laptop Cabling Service Maintenance Service / IT Support desk Benefits: Company mobile phone Company car service (for onsite) Over time allowance Holidays and Leaves Dental & Group Health Insurance Provident Fund Annual Medical Check-Up Salary increment Bonus up to company performance Training/Certificate allowance Training Assistance Etc.

About this position

KDDI looking for potential candidate for 'IT Customer Support (Japanese Speaking)' positions.

Responsibilities

Customer Support Function:
• Receive and response Japanese customer for incidents/requirements via call and e-mail.
• Handle customer's complaint and provide troubleshooting solutions in order to meet customer's satisfaction.
• Office & Onsite troubleshoot problem about network, PC, etc.
• Coordinate with related parties to troubleshoot and update until problem is solved.

Provisioning Function:
• Coordinate with KDDI HQ in Japan for each network installation project
• Japanese communication between Japanese person and support engineer.
• Follow up work status according to work schedule.
• Translate some Japanese document (such as work procedure) to English and work with team

Requirements

• Fluent Japanese and English Speaking person (any nationality)
• Preferred to have bachelor Degree of Computer Science, IT, Computer Engineering, Business Computer.
• Have experience in helpdesk IT support (PC, Server, etc..) and network troubleshooting (LAN, WAN) is better but acceptable if candidate know basic of PC and network.
• Have troubleshooting skill, Strong service mind, good mindset.
• Can work together with other team's members and can work under pressure.

Benefits

\
Huneety A.I Salary Estimate
20,000 - 35,000 THB per month