KDDI's Global Business
KDDI is one of the top ten telecom company in the world, we serve our customer with both global and local scope in operation from over 100 operation bases across the world.
Our global business separate into 4 fields as below
System Integration Business
Network Business
Data Center Business
Mobile Phone Operator Business
KDDI Thailand's Business
KDDI Thailand is a subsidiary of KDDI Corporation, a one-stop provider that offers a multitude of communication services. KDDI Thailand provides comprehensive global and local ICT solutions as well as support for business development in Thailand using our close teamwork with our headquarters, our Singapore office (the regional headquarters) and other subsidiaries in the region.
KDDI Thailand offers variety of services, from international network services and LAN establishment to the supply of one PC unit, providing high quality support based on customer business requirements.
"KDDI Thailand is SI provider with skilled-engineer and many projects reference. We also provide service in response to Thailand-specific laws and business culture with many years of experience"
Our Service Lineup
Network (WAN, LAN, Wireless) Solution
Network Link (Internet / MPLS)
Network Security / Cyber Security
Server & Storage
Data Backup
Cloud Application (E-mail, Groupware, Cloud Server)
Office Security (CCTV, Finger scan)
Telephone (PABX, IP, Wireless)
TV Conference, Tele-Conference
PC / Laptop
Cabling Service
Maintenance Service / IT Support desk
Benefits:
Company mobile phone
Company car service (for onsite)
Over time allowance
Holidays and Leaves
Dental & Group Health Insurance
Provident Fund
Annual Medical Check-Up
Salary increment
Bonus up to company performance
Training/Certificate allowance
Training Assistance
Etc.
KDDI looking for potential candidate for 'IT Customer Support (Japanese Speaking)' positions.
Responsibilities
Customer Support Function:
• Receive and response Japanese customer for incidents/requirements via call and e-mail.
• Handle customer's complaint and provide troubleshooting solutions in order to meet customer's satisfaction.
• Office & Onsite troubleshoot problem about network, PC, etc.
• Coordinate with related parties to troubleshoot and update until problem is solved.
Provisioning Function:
• Coordinate with KDDI HQ in Japan for each network installation project
• Japanese communication between Japanese person and support engineer.
• Follow up work status according to work schedule.
• Translate some Japanese document (such as work procedure) to English and work with team
Requirements
• Fluent Japanese and English Speaking person (any nationality)
• Preferred to have bachelor Degree of Computer Science, IT, Computer Engineering, Business Computer.
• Have experience in helpdesk IT support (PC, Server, etc..) and network troubleshooting (LAN, WAN) is better but acceptable if candidate know basic of PC and network.
• Have troubleshooting skill, Strong service mind, good mindset.
• Can work together with other team's members and can work under pressure.
Benefits
Huneety A.I Salary Estimate
20,000 - 35,000 THB per month
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