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IT Customer Support Engineer (Server)

KDDI (Thailand) LTD. (Pathum Wan)
Pathum Wan
Bangkok, Thailand 🇹🇭
KDDI's Global Business KDDI is one of the top ten telecom company in the world, we serve our customer with both global and local scope in operation from over 100 operation bases across the world. Our global business separate into 4 fields as below System Integration Business Network Business Data Center Business Mobile Phone Operator Business KDDI Thailand's Business KDDI Thailand is a subsidiary of KDDI Corporation, a one-stop provider that offers a multitude of communication services. KDDI Thailand provides comprehensive global and local ICT solutions as well as support for business development in Thailand using our close teamwork with our headquarters, our Singapore office (the regional headquarters) and other subsidiaries in the region. KDDI Thailand offers variety of services, from international network services and LAN establishment to the supply of one PC unit, providing high quality support based on customer business requirements. "KDDI Thailand is SI provider with skilled-engineer and many projects reference. We also provide service in response to Thailand-specific laws and business culture with many years of experience" Our Service Lineup Network (WAN, LAN, Wireless) Solution Network Link (Internet / MPLS) Network Security / Cyber Security Server & Storage Data Backup Cloud Application (E-mail, Groupware, Cloud Server) Office Security (CCTV, Finger scan) Telephone (PABX, IP, Wireless) TV Conference, Tele-Conference PC / Laptop Cabling Service Maintenance Service / IT Support desk Benefits: Company mobile phone Company car service (for onsite) Over time allowance Holidays and Leaves Dental & Group Health Insurance Provident Fund Annual Medical Check-Up Salary increment Bonus up to company performance Training/Certificate allowance Training Assistance Etc.

About this position

KDDI is looking for a potential candidate for the position of IT Customer Support Server Engineer. This role is open for Thai English speakers at the Senior/Executive level.

Responsibilities

• Monitoring, maintenance, and support Windows Server 2016 2019 and 2022 environments.
• Plan, install and maintain systems software to ensure a secure and efficient data processing environment.
• Expertise in Windows Active Directory, DNS, DHCP, Group Policy, File and Print Services, Terminal Services, backup Candidates must have good analytical skills and able to troubleshoot methodically.
• Provide technical support to both systems operation supports.
• Level 2 & 3 support for high critical business applications.
• Create the report according to customer contract.

Requirements

• Bachelor Degree of Computer Science, IT Computer Engineering, Business Computer, or another related field.
• Have Experience 3 years in implementation or maintenance.
• Able to do on-site support and up-country.
• Able to work under pressure and time constraint.
• Good command of both written and spoken English.
• Passionate in learning new technology.
• Server, NAS, Enterprise Storage, Backup storage.
• VMware/Hyper–V virtualization, Windows server, Radius server, Certificate authority server.
• Windows Active Directory, File server, Backup, replication, DR/DC site solution.
• Antivirus, E-mail migration (G-suite / O365/ hosted mail), Public domain registration.
• Candidate with additional skills below are preferred:
• Hyper Converged Infrastructure, SAN switch.
• Large scale of P2V for migration on-premises to multi-cloud environment.
• Basic network concept (for coordinating with network team).
• AWS cloud infrastructure, Linux, Database, Virtual Desktop Solution.

Benefits

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Huneety A.I Salary Estimate
35,000 - 65,000 THB per month